Shipping Policy
1. Delivery Range
Global Coverage: We are committed to serving customers around the world and currently deliver to many countries. When you place an order, you only need to fill in the delivery address accurately, and the system will automatically determine whether it is within our delivery range. If your delivery address is in a remote area or special area, it may affect the delivery time and freight.
2. Shipping Calculation
All orders on our platform are subject to shipping charges. To view the shipping details of your order, just continue to check out. At checkout, you will see a breakdown of all charges, including the exact shipping amount. This will allow you to view and confirm the total cost before completing your purchase.
3. Order Processing Time
Regular Processing: After you successfully place an order and complete payment, we will start processing your order within 2 working days. During this period, we will carefully check the order information, including product model, color, quantity, delivery address, etc., to ensure that the order is accurate. At the same time, we will arrange for the goods to be shipped from the warehouse, and we will prepare to send your package within 1-3 working days.
Special circumstances: During promotional activities, holidays or peak order volume, the order processing time may be extended. For example, during large shopping festivals such as "Black Friday", the processing time may be extended due to the surge in the number of orders.
4. Delivery time
Time efficiency of different logistics methods:
International express: Other logistics such as DHL and FedEx usually can be delivered to the destination within 5-15 working days after the order is shipped. International express is fast and time-efficient.
Factors affecting delivery time: The actual delivery time depends not only on the logistics method, but also on many factors. For example, the customs clearance speed, customs policies and work efficiency of different countries are different, which may cause customs clearance time ranging from a few days to a few weeks. In addition, force majeure factors such as weather, holidays, and public events in the destination country may also cause delivery delays. When encountering these situations, we will actively communicate and coordinate with the logistics company and promptly feedback the latest status of the order to you. Please keep an eye on it and wait patiently.
5. Logistics Tracking
Logistics Information Tracking: After the order is shipped, you can check the logistics information of the order on the order tracking page of the website. The logistics company will update the status of the package at key nodes in the transportation process, such as shipped, in transit, arrived at the destination, customs clearance, delivery, signed, etc., so that you can keep abreast of the transportation progress. If you find that the logistics information is abnormal or has not been updated for a long time during the tracking process, you can contact us at any time and we will assist you in querying and handling it.
6. Receipt Precautions
Check the appearance of the package: When receiving the package, please be sure to carefully check whether the outer packaging of the package is intact, and whether there are any abnormalities such as damage, deformation, water stains, etc. If you find any problems with the appearance of the package, you should communicate with the logistics personnel in time and take photos on the spot to keep evidence. At the same time, check whether the recipient information on the package is consistent with your order information.
Signature confirmation: After confirming that the goods are correct, please sign on the logistics receipt to confirm receipt. If you are unable to sign for the package in person, you can entrust someone else to sign for it on your behalf, but please be sure to inform the consignee in advance of the precautions for checking the package and the goods. The consignee's signing behavior is deemed to have been signed by you. Once signed, if there are no quality problems, it will be deemed that you have approved the quantity and quality of the goods.
Cross-border transportation involves multiple links and complex factors. Although we try our best to ensure that every order can be delivered smoothly, some unforeseen situations may still occur. If you have any questions or encounter problems during transportation, please feel free to contact our customer service team. We will serve you wholeheartedly, strive to solve your problems, and provide you with a satisfactory shopping experience.
